FAQ's

1. Are your mobility products airline and cruise ship approved?

Most of our mobility scooters and power wheelchairs are certified for air and cruise travel. Each product comes with the necessary travel documents for a hassle-free experience.

 

2. Do your products come with a warranty?

Yes, all of our products come with a manufacturer’s warranty. The details of the warranty vary depending on the product, so please check the product page for specific information.

 

3. How long does shipping take across Canada?

Shipping times typically range from 4-9 days from the time your order is placed, depending on your location. We offer free shipping to all Canadian provinces and territories on order over $100, and a $27.99 shipping cost on orders under $100.

 

4. Do you offer returns or exchanges?

Yes, we accept returns on purchase, provided the product is in its original condition. We DO NOT offer exchanges. Please refer to our return policy for detailed instructions.

 

5. Can I track my order?

Absolutely! Once your order is processed and shipped, you will receive a tracking number via email so you can monitor your delivery.

 

6. What payment methods do you accept?

We accept major credit cards and other secure payment methods. You can choose your preferred payment option during checkout.

 

7. Do you offer financing or payment plans?

At this time, we do not offer financing or payment plans. However, we aim to provide competitive pricing with our price match guarantee.

 

8. How does your price match guarantee work?

If you find the same product at a lower price from another Canadian retailer, we will match their price.

 

9. Can I use my mobility scooter or wheelchair on rough terrain?

Our scooters and wheelchairs are designed for indoor and outdoor use. Please check the product specifications for more details on each model's capabilities.

 

10. Who can I contact if I have more questions?

You can reach our customer support team by email or phone. Visit our Contact Us page for more details.